How Online Doctor Appointment is better than the Traditional Approach

In recent years, the use of online doctor appointment booking apps has massively increased and according to reports the global healthcare Information & Technology market will reach nearly $270 billion by the end of 2020. In this 21st century, doctors are leveraging the benefits of Information & Technology developments in the healthcare sector for providing services to a large number of people amid the COVID-19 outbreak. The healthcare professionals and patients are adopting alternative methods to traditional approach during coronavirus pandemic due to the following reasons:

Time-saving approach: Online appointment booking mobile applications allow patients to process all the tasks such as prescription writing, appointment booking, scheduling, billing, live consultations, etc in a coordinated manner. Hence, in this way, the entire process of appointment booking becomes convenient as well as fast for the patients, delivering excellent healthcare facilities and saving their precious time. Moreover, such an approach of appointment booking also assures the long-term relationship of the patients with the healthcare professionals, administrations/clinics.

Increases resource optimization: Traditional doctor appointment booking approach involves a lot of attention as well as resources for making appointments through phone calls. Patients probably need to go through IVR (Interactive Response Systems) or need to make a number of phone calls. Moreover, receptionists at hospitals/clinics need to fill in various forms and undertake several activities of negligible significance. The hospital administration needs to spend a significant amount of money on all such requirements, hence all such costs can be reduced by using an online appointment booking or scheduling app which in turn will optimize the resources as form filling/appointment booking process hardly requires any significant involvement from hospital staff.

Increase time flexibility, transparency, and trust: Online appointment booking becomes more disadvantageous for the people who are time-restricted as they need to book an appointment during their business hours by making a phone call. While online appointment booking is proved to be a better approach as compared to traditional appointment booking methods as it allows patients to schedule their appointment with doctors online as per their convenience and avail the live online doctor consultation from the comfort of their home. This means they can do it on weekends, after-hours, or as per the time slots when the doctor is available. This method is considered to be time-efficient and hence provides transparency thereby making the patients more informed.

Online payment: Online appointment scheduling and booking apps are secure as well as safe; hence patients are comfortable paying online for their appointment booking. Such online systems for appointment booking platforms provide various payment modes like debit card, credit card, wallet payment mode, etc. Moreover, there are some hospitals/clinics that provide discounts on consultation fees for a certain time-period that encourages patients to use online doctor appointment scheduling and booking system.

Conclusion: Online appointment booking apps are gaining popularity among people including medical institutions, doctors, and patients. Hence, due to the above-discussed reasons such as increased resource optimization, time-saving, online payment, increased trust, transparency, and trust, online doctor appointment apps are considered to be better than the traditional approaches of doctor appointment booking.

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